We cover all Amazon Marketplaces globally.
Yes. You have the option to use either our Case Management Service or Self-Service tool.
In Self-Service you use our intuitive and easy-to-use software to open and manage cases yourself. However Self-Service does not include case types with more manual aspects such as removal order lost.
Case management, on the other hand, allows you to relax while we handle the opening and pursuit of reimbursements on your behalf. We leverage our expertise to win complex cases and save you hours of work.
While every seller account is unique, our system is designed to efficiently identify funds owed by Amazon, facilitating easier case wins.
Our services primarily benefit FBA sellers, as most reimbursement issues are related to FBA operations.
We can secure reimbursements for most case types from the past 18 months. However, some case types have a smaller time-frame window.
For self-service, connecting your account via Amazon’s SP-API is sufficient. This grants our software access to necessary reports for identifying reimbursement cases.
For case management, additional authorization as a user with minimal permissions in your Amazon seller account is needed for us to actively open and manage cases.
User authorization and API access can be revoked at any time.
To cancel your subscription, log in at app.clovedigital.ai, navigate to ‘Settings’, and then to ‘Account & Billing’.