How It Works
Step 1
Connect Your Amazon Seller Account.
Step 2
Find out in minutes how much we can recover. FOR FREE.
Step 3
Get back money owed to you!
Step 4
Open cases in 30 seconds with our self service plans.
Step 5
Track & follow up on cases in our intuitive dashboard.
Who We Are
Global
We support all Amazon marketplaces worldwide
Real Case Managers
Amazon compliant and always up to date with the latest changes from Amazon
Transparent
View all your cases anytime in our interactive dashboard
Affordable
We offer a monthly plan or a percentage of what’s recovered. We want more money given back to you
Experienced
Our extensive FBA knowledge lets us expertly navigate the reimbursement process to maximize your returns
Which Case Types
Do We Cover?
Lost Inbound
When Amazon losses items on the way to an Amazon warehouse
Lost Warehouse
When Amazon losses items in an Amazon warehouse
Damaged Warehouse
When Amazon damages items in an Amazon warehouse
Removal Order Damaged
When Amazon damages items that are sent back to the seller
Shipping Fees
When a shipment has been canceled but Amazon charges you shipping fees anyway
Lost Removal Order
When Amazon looses items that are sent back to the seller
Carrier Damaged
When an Amazon carrier damages items on the way to a customer
Incorrect Disposal
When Amazon wrongfully disposes of items
Distributor Damaged
When an Amazon partnered distributor damages items
Overcharged Fees
When Amazon overcharges for fees such as pick and pack, storage fees, and many more
Reimbursement Issues
When Amazon reimburses the incorrect quantity or amount per item
And More!
Frequently asked
questions
We cover all Amazon Marketplaces globally.
Yes. You have the option to use either our Case Management Service or Self-Service tool.
In Self-Service you use our intuitive and easy-to-use software to open and manage cases yourself. However Self-Service does not include case types with more manual aspects such as removal order lost.
Case management, on the other hand, allows you to relax while we handle the opening and pursuit of reimbursements on your behalf. We leverage our expertise to win complex cases and save you hours of work.
While every seller account is unique, our system is designed to efficiently identify funds owed by Amazon, facilitating easier case wins.
Our services primarily benefit FBA sellers, as most reimbursement issues are related to FBA operations.
We can secure reimbursements for most case types from the past 18 months. However, some case types have a smaller time-frame window.
For self-service, connecting your account via Amazon’s SP-API is sufficient. This grants our software access to necessary reports for identifying reimbursement cases.
For case management, additional authorization as a user with minimal permissions in your Amazon seller account is needed for us to actively open and manage cases.
User authorization and API access can be revoked at any time.
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