Your relationship is with Clove Digital LLC and the laws of Ohio and the United States apply.
Please note that in order to use our Services and Software, you acknowledge that Clove will transfer your personal information across national borders and to other countries where Clove and its partners operate. The privacy protections and rights of authorities to access your information in these countries may not be equivalent to those in your country. We will only transfer your personal information to these countries where permitted to do so by law and we will take steps intended to ensure that your personal information continues to receive appropriate protections.
If the content or information that you store in Clove Services and Software contains personal information of other individuals, you must be legally permitted to disclose the personal information to Clove.
What information does Clove collect about me?
registration, customer support, and ecommerce data.
When you register to use a Clove Service or software, or contact us for support or other offerings, Clove collects information that identifies you as well as ecommerce data in order for the software and services to be used as intended. This includes:
Identifiers and contact information, such as:
Commercial and transaction information, such as:
Professional information, such as:
Analytics or other electronic network activity, such as:
Ecommerce data, obtained through Amazon’s APIs, such as:
To help keep our databases current and to provide you with the most relevant content and experiences, we may infer or generate information based on the information we collect or combine information provided by you with information from third party sources, in accordance with applicable law. For example, the size, and other information about the company you work for will be obtained from sources including, professional networking sites and information service providers. We may also infer, generate, or collect and receive information from third parties, including partners, and from publicly accessible sources, for purposes that include to detect, prevent, or otherwise address fraudulent, deceptive or illegal activity, misuse of our Services and Software, security or technical issues, as well as to protect against harm to the rights, property or safety of Clove and our employees, our users, children, or the public
Clove Services and Software
We collect information you provide to us (e.g., when you access and use our Services and Software) or permit us to collect. We also collect or generate information about how you access and use our Services and Software. Depending on the Services and Software you access and use, this information may be associated with your device or browser or it may be associated with your Clove account or content. It includes:
Analytics or other electronic network activity, such as:
Professional, Education or other demographic information, such as:
Commercial and transaction information, such as:
Sensitive personal information, such as:
Clove Software activation and automatic updates
Emails we send you may include a technology that collects Analytics or other electronic network activity, such as whether you have received or opened the email, or clicked a link in the email. If you do not want us to collect this information, you can opt out of receiving Clove marketing emails.
Clove online advertising
Buttons, tools, and content from other companies
Integration with Amazon Services
In order for our Software and Services to work as intended we provide tools that integrate with Amazon’s services through Amazon’s APIs. By using these tools you grant Clove limited access to your Amazon seller account data, such as sales data and advertising metrics. Clove is committed to ensuring that all data accessed through Amazon’s APIs are handled in strict compliance with Amazon’s policies and our stringent data privacy standards.
Any data obtained from Amazon’s API will not be shared with non-authorized personnel within Clove’s organization, or with any third party unless explicit consent has been obtained or unless required by law to detect, prevent, or otherwise address fraud, security, or potential deceptive illegal activities. Clove’s authorized personnel, such as authorized people within the development and technical teams may require full access to your data in order to improve your experience and the overall quality of our services and software. Reasons for authorized personnel to access your data may include but are not limited to debugging, performing actions for our concierge, consulting, or management services in which you signed up for, and the use of anonymized data in order to develop new features such as the integration of machine learning.
In some places of the Clove Software you may have the ability to download and share data with people outside of your organization, such as sales data reports, and sharing saved views of specific data. Please be careful when sharing your data. You are responsible for the information you share with others. Do not share anything you wouldn’t want publicly known unless you are sure you are sharing this information within an app or website that allows you to control who sees what you have shared.
Authority to Share Ecommerce Data
In your use of Clove Software and Services, any submission of information related to other individuals or entities implies that you possess the authority to do so. This is especially pertinent for sensitive ecommerce data from your or your clients Amazon business. By sharing this data with Clove, you affirm your right to permit us to use this information in line with this policy and for the purpose of providing our Services and intended use of our Software.
If you opt out of advertising cookies, you may still see Clove ads on other companies’ websites, but they will not be based on your use of Clove’s apps and websites.
Note about cookie-based preferences: Many of the privacy preferences described on this page work by placing a cookie on your browser. Therefore, your browser must be configured to accept cookies for your preference to take effect. If you delete or clear your cookies, or if you change web browsers, you will need to set your preferences again.
You can sign into some Clove Services and Software using a social networking account, such as a Facebook account. Where you give appropriate permissions, we will receive contact and identifier information about you from your social networking account, such as name, country, and basic demographic information.
Clove has its own pages on many social networking sites. We will collect information which you have made publicly available on your social networking account, such as name and interests in our products and services, when you interact with our social networking pages. The social networking sites may provide statistics and insights to Clove which help us understand the types of actions that people take on our pages.
Clove acting on your behalf
In certain instances, Clove is acting only on your behalf for personal information collected and processed by our services. In such cases, Clove is acting only on your instructions in order to facilitate the Service requested by you, and you will be responsible for the information shared. In these instances, we will inform you through in-app notifications or other in-time communications. If you submit any information relating to other people to us or to our service providers in connection with your use of Clove apps or websites, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy.
Visiting our Physical Offices
When you visit a Clove office, we will collect Identifiers and Contact information such as your name, company name, and email address.
How does Clove use the information it collects about you, and what are the legal bases for these uses?
Clove uses the information we collect about you for the following purposes:
Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.
If legitimate interest is not an available legal basis in a particular jurisdiction, we will engage in the processing activities described above on a legal basis that is available in that particular jurisdiction.
On other occasions where we ask you for consent, we will use the information for the purposes which we explain at that time. Where we rely on consent to process information, you can withdraw your consent to such activities at any time.
Where this processing and these disclosures are not strictly required by law, Clove may rely on its legitimate interests, where available, and those of third parties described above.
Does Clove disclose my personal information to others?
Disclosing to other Data Controllers
We will disclose your personal information within Clove.
We will also disclose your personal information with other third-party data controllers with your consent (where required by applicable law) or to provide any product or service you have requested (e.g., third-party integrations). Third-party data controllers may also use Clove products and services to collect and process your personal information. If you are using an email address that is associated with a business domain (e.g., email@example.com) to access Clove’s Services and Software, or if you were invited to use the Services and Software by a business, we may provide your personal information to that business.
Disclosing for Fraud Prevention, Safety and Security Purposes
We will disclose personal information to companies that help us run our business to detect, prevent, or otherwise address fraud, deception, illegal activity, misuse of Clove Services and Software, and security or technical issues.
Additionally, we will disclose personal information to companies, organizations, government authorities, or individuals outside of Clove if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to detect, prevent, or protect against such fraudulent, deceptive, or illegal activity, misuse of our Services and Software, or security or technical issues, or where it is reasonably necessary to protect from harm the rights, property or safety of Clove and our employees, our users, children, or the public as required or permitted by law.
Disclosing to Data Processors
Clove may also disclose your personal information:
We may disclose or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our software.
Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post.
Is my personal information secure?
We work hard to protect your personal information. We employ administrative, technical, and physical security controls where appropriate as well as contractual confidentiality obligations for employees and contractors where appropriate.
Where does Clove store my personal information?
Your personal information and files are stored on Clove’s servers and the servers of companies we engage to provide services to us.
What rights do I have regarding my personal information and how can I exercise these rights?
Under the law of some jurisdictions, you may have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this information to another controller. You may be entitled to additional rights based on applicable data privacy laws in your jurisdiction.
In addition, you can object to the processing of your personal information in some circumstances (such as where we are using the information for direct marketing).
These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or which we need to defend claims against us.
To exercise any of these rights (including deactivating your Clove account), you can get in touch with us using the details set out below.
If you have unresolved concerns, you have the right to report them to your local privacy regulator or data protection authority.
When you are asked to provide personal information, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional. Other optional information, if not provided, may impact our ability to provide a personalized experience or tailored content or offerings.
Withdrawing consent or otherwise objecting to direct marketing
Clove and companies we hire to help market our Services and Software on our behalf may use your information to provide you with information and offers related to Clove.
Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time by:
How long does Clove retain my information?
When you register for an account, we process and keep most personal and sensitive information on your behalf for as long as you are an active user of our Services and Software. We delete certain personal information we collect about you when we no longer have a business reason to retain it. When you close your account, we will delete sensitive data within 30 days and we begin deleting certain personal information that we no longer have a business reason to retain. Additionally, there is some personal information we typically retain even after you close your account to comply with legal requirements, such as personal information related to our contract and business transactions with you, which we need to retain for ten years after your last interaction with us.
Where we process personal information for marketing purposes or with your consent, we process the information until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a permanent record of the fact that you have asked us not to send you direct marketing or to process your information so that we can respect your request in the future.
Can children use Clove?
Clove Services and Software are not intended for minors under the age of 18. If you do not meet applicable age requirements, please do not use Clove’s Services and Software
Who can I contact with questions or concerns?
If you have a privacy question, concern, or request, please contact firstname.lastname@example.org