You can sign into some Clove Services and Software using a social networking account, such as a Facebook account. Where you give appropriate permissions, we will receive contact and identifier information about you from your social networking account, such as name, country, and basic demographic information.

Clove has its own pages on many social networking sites. We will collect information which you have made publicly available on your social networking account, such as name and interests in our products and services, when you interact with our social networking pages. The social networking sites may provide statistics and insights to Clove which help us understand the types of actions that people take on our pages. 

Clove acting on your behalf

In certain instances, Clove is acting only on your behalf for personal information collected and processed by our services. In such cases, Clove is acting only on your instructions in order to facilitate the Service requested by you, and you will be responsible for the information shared. In these instances, we will inform you through in-app notifications or other in-time communications. If you submit any information relating to other people to us or to our service providers in connection with your use of Clove apps or websites, you represent that you have the authority to do so and to permit us to use the information in accordance with this policy.

Visiting our Physical Offices

When you visit a Clove office, we will collect Identifiers and Contact information such as your name, company name, and email address.

How does Clove use the information it collects about you, and what are the legal bases for these uses?

Clove uses the information we collect about you for the following purposes:

• To fulfill a contract, or take steps linked to a contract: this is relevant where you register to use a Clove app or website (whether paid, or as a free trial). This includes:
  • Providing you with the Clove Services and Software for which you have registered, and any other services or products that you have requested;
  • Administering product or platform skill/knowledge courses and other content, including testing (as applicable);
  • Verifying your identity;
  • Processing payments;
  • Sending you necessary communications (for example, related to payments or expiration of your subscription); and
  • Providing customer service or support.
• As required by Clove to conduct our business and pursue our legitimate interests, in particular:
  • Providing you with the Clove Services and Software for which you have registered and any other products and services you have requested;
  • Analyzing your use and measuring the effectiveness of our Services and Software, including recordings, to better understand how they are being used so we can improve them and engage and retain users;
  • Sending you information about Clove products and services, special offers and similar information, and sharing your information with third parties such as CRM, marketing, and analytics providers in order to manage and improve our Services and Software.
  • Analyzing your use and navigation of our Services and Software, your content, your profile information, and your interaction with our communications, to tailor and customize the Services and Software, and marketing communications (where your consent is not required);
  • Analyzing your use and navigation of our Services and Software as well as your content and metadata about your content through techniques such as machine learning in order to detect and prevent fraudulent, deceptive, or, illegal activity, or misuse of our Services and Software, and improve our Services and Software and the user experience (where your consent is not required);
  • Diagnosing problems in our Services and Software;
  • Detecting, preventing, or otherwise addressing fraudulent, deceptive, or illegal activity, and misuse of Services and Software, security or technical issues, as well as protecting against harm to the rights, property or safety of Clove, our users, or the public;
  • Conducting surveys and market research about our customers, their interests, the effectiveness of our marketing campaigns, and customer satisfaction (unless we need consent to undertake such surveys, in which case we will only do this with your permission);
  • Investigating and responding to any comments or complaints that you may send us;
  • Checking the validity of the sort code, account number, and card number you submit if you use a credit or debit card for payment, in order to prevent payment fraud or other illegal or deceptive payment practices (we use third parties for this – see “Does Clove disclose my personal information to others?” below); 
  • Sharing account information registered under a business email address with employers for account migration purposes;
  • Combining with other data we may have about how you interacted with our products and services when logged out or logged in, in order to provide a more seamless experience, show you the most relevant content and services, and for marketing purposes, with your consent where required;
  • If we merge with or are acquired by another company, sell a Clove website, app, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to the prospective purchaser, our advisers and any other prospective purchaser’s advisers and will be one of the assets that is transferred to the new owner; and
  • In connection with legal claims, compliance, regulatory and investigative purposes as necessary (including disclosure of information in connection with government agency requests, legal process or litigation).

Where we process your information based on legitimate interests, you can object to this processing in certain circumstances. In such cases, we will cease processing information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

If legitimate interest is not an available legal basis in a particular jurisdiction, we will engage in the processing activities described above on a legal basis that is available in that particular jurisdiction.

• Where required, when you give Clove your consent or otherwise consistent with your choices:
  • Sending you information about Clove products and services, special offers and similar information, and sharing your information with third parties for their own marketing purposes;
  • Placing cookies and using similar technologies in our Services and Software and in email communications and the information provided to you when those technologies are used;
  • Accessing information stored on your device relating to your use of, and engagement with, Services and Software and crash reports;
  • Analyzing your use and navigation of the Services and Software or your content (including metadata about your content) using techniques such as machine learning in order to detect and prevent fraudulent, deceptive, or illegal activity or misuse of the Services and Software, and improve our services and the user experience; and
  • Allowing you to participate in sweepstakes, contests, and similar promotions and to administer these activities.

On other occasions where we ask you for consent, we will use the information for the purposes which we explain at that time. Where we rely on consent to process information, you can withdraw your consent to such activities at any time. 

• For legal reasons:
  • Responding to requests by government or law enforcement authorities conducting an investigation.
  • Using or disclosing information as reasonably necessary to detect, prevent, or otherwise address fraud, security, potential deceptive or illegal activities, misuse of Services and Software or technical issues and software piracy (e.g., to confirm that software is genuine and properly licensed), helping to protect you as well as Clove.

Where this processing and these disclosures are not strictly required by law, Clove may rely on its legitimate interests, where available, and those of third parties described above.

Does Clove disclose my personal information to others?

Disclosing to other Data Controllers

We will disclose your personal information within Clove.  

We will also disclose your personal information with other third-party data controllers with your consent (where required by applicable law) or to provide any product or service you have requested (e.g., third-party integrations). Third-party data controllers may also use Clove products and services to collect and process your personal information. If you are using an email address that is associated with a business domain (e.g., yourname@businessname.com) to access Clove’s Services and Software, or if you were invited to use the Services and Software by a business, we may provide your personal information to that business.

Disclosing for Fraud Prevention, Safety and Security Purposes

We will disclose personal information to companies that help us run our business to detect, prevent, or otherwise address fraud, deception, illegal activity, misuse of Clove Services and Software, and security or technical issues. 

Additionally, we will disclose personal information to companies, organizations, government authorities, or individuals outside of Clove if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to detect, prevent, or protect against such fraudulent, deceptive, or illegal activity, misuse of our Services and Software, or security or technical issues, or where it is reasonably necessary to protect from harm the rights, property or safety of Clove and our employees, our users, children, or the public as required or permitted by law.

Disclosing to Data Processors

We will also disclose your personal information to companies that help us run our business by processing personal information on behalf of Clove for the purposes identified above. Such companies include providers of customer support services (including those that record or store communications), providers of analytics technologies that record and analyze your interaction with our websites to help us improve your experience including session replay partners, payment processing services, fraud monitoring and prevention, detecting and preventing deceptive or illegal activity or misuse of our Services and Software, email, social media, and other marketing platforms and service providers, and hosting services. We have entered into agreement with these companies as required by applicable law and require these companies to protect your personal information consistent with this Privacy Policy.Other Information Disclosure

Clove may also disclose your personal information:

• When you agree to the disclosure;
• When we have a good faith belief that we are required to provide information in response to a subpoena, court order, or other applicable law or legal process, or to respond to an emergency involving the danger of death or serious bodily harm;
• If we merge with or are acquired by another company, sell a Clove website, app, or business unit, or if all or a substantial portion of our assets are acquired by another company, your information will likely be disclosed to the prospective purchaser, our advisers and any prospective purchaser’s advisers and will be one of the assets that is transferred to the new owner.

We may disclose or publish aggregate information that doesn’t specifically identify you, such as statistical information about visitors to our websites or statistical information about how customers use our software. 

Please be careful when you share your personal information. Do not share anything you wouldn’t want publicly known unless you are sure you are posting it within an app or website that allows you to control who sees what you post. 

Is my personal information secure?

We work hard to protect your personal information. We employ administrative, technical, and physical security controls where appropriate as well as contractual confidentiality obligations for employees and contractors where appropriate.

Where does Clove store my personal information?

Your personal information and files are stored on Clove’s servers and the servers of companies we engage to provide services to us.

What rights do I have regarding my personal information and how can I exercise these rights?

Under the law of some jurisdictions, you may have the right to ask us for a copy of your personal information; to correct, delete or restrict (stop any active) processing of your personal information; and to obtain the personal information you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this information to another controller. You may be entitled to additional rights based on applicable data privacy laws in your jurisdiction.

In addition, you can object to the processing of your personal information in some circumstances (such as where we are using the information for direct marketing).

 These rights may be limited, for example, if fulfilling your request would reveal personal information about another person, or if you ask us to delete information which we are required by law to keep or which we need to defend claims against us.

To exercise any of these rights (including deactivating your Clove account), you can get in touch with us using the details set out below. 

If you have unresolved concerns, you have the right to report them to your local privacy regulator or data protection authority.

When you are asked to provide personal information, you may decline. And you may use web browser or operating system controls to prevent certain types of automatic data collection. But if you choose not to provide or allow information that is necessary for certain services or features, those services or features may not be available or fully functional. Other optional information, if not provided, may impact our ability to provide a personalized experience or tailored content or offerings.

Withdrawing consent or otherwise objecting to direct marketing

Clove and companies we hire to help market our Services and Software on our behalf may use your information to provide you with information and offers related to Clove. 

Where we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your information for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time by:

• updating your preferences in our website
• clicking the unsubscribe link at the bottom of our marketing emails; or
• contacting us using the details provided at the end of this privacy policy.

How long does Clove retain my information?

When you register for an account, we process and keep most personal and sensitive information on your behalf for as long as you are an active user of our Services and Software. We delete certain personal information we collect about you when we no longer have a business reason to retain it. When you close your account, we will delete sensitive data within 30 days and we begin deleting certain personal information that we no longer have a business reason to retain. Additionally, there is some personal information we typically retain even after you close your account to comply with legal requirements, such as personal information related to our contract and business transactions with you, which we need to retain for ten years after your last interaction with us.

Where we process personal information for marketing purposes or with your consent, we process the information until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a permanent record of the fact that you have asked us not to send you direct marketing or to process your information so that we can respect your request in the future.

Can children use Clove?

Clove Services and Software are not intended for minors under the age of 18. If you do not meet applicable age requirements, please do not use Clove’s Services and Software

Will this privacy policy change?

Occasionally, we may update this privacy policy to allow Clove to accommodate new technologies, industry practices, regulatory requirements or for other purposes. If we do, we will change the “last updated” date at the top of this policy and the revised policy will be posted so that you are aware of the information we collect, how we use it, and under what circumstances we may disclose it. We encourage you to periodically review the Clove Privacy Policy for the latest information on our privacy practices. Under certain circumstances (for example with certain material changes or where it is required by applicable privacy laws) we will provide notice to you of these changes and, where required by applicable law, we will obtain your consent. Notice may be by email to you, by posting a notice of such changes on our Services and Software, or by other means consistent with applicable law. 

Who can I contact with questions or concerns?

If you have a privacy question, concern, or request, please contact support@clovedigital.ai